What First-Line Supervisors of Personal Service Workers do
The U.S. Department of Labor's O*NET database describes the work of First-Line Supervisors of Personal Service Workers this way: "Supervise and coordinate activities of personal service workers."
The core tasks O*NET records for this occupation include: "Assign work schedules, following work requirements, to ensure quality and timely delivery of service"; "Inspect work areas or operating equipment to ensure conformance to established standards in areas such as cleanliness or maintenance"; "Train workers in proper operational procedures and functions and explain company policies"; "Observe and evaluate workers' appearance and performance to ensure quality service and compliance with specifications"; "Meet with managers or other supervisors to stay informed of changes affecting operations".
Education, experience and training
According to the BLS Employment Projections, the typical education needed to enter this occupation is high school diploma or equivalent. Work experience in a related occupation is typically less than 5 years.
Job outlook for First-Line Supervisors of Personal Service Workers
The Bureau of Labor Statistics counted 122,500 jobs in this occupation in 2025 and projects 130,200 in 2035, an increase of 7,700 jobs (+6.3%). That is faster than the 3.5% projected for all occupations.
About 12,000 openings a year are projected on average, counting both new positions and positions vacated by workers who retire or switch occupations. Relative to today's employment that is 9.8% a year, against 10.3% for all occupations. BLS lists a national median annual wage of $48,590, compared with $50,980 for all occupations.
Where First-Line Supervisors of Personal Service Workers earn the most
Across the 2 states with published data, the employment-weighted average of local median wages for this occupation ranges from $56,372 in New Jersey to $56,767 in New York, a gap of $395 (1.01 times). 2 of those 2 states average above the BLS national median of $48,590 and 0 average at or below it.
New Jersey employs the most people in this occupation among the states covered, 13,810, which is 54.0% of the 25,590 counted across them. New York follows with 11,780.
Highest-paying states
New York ($56,767) and New Jersey ($56,372) lead the ranking, while New Jersey ($56,372) and New York ($56,767) are at the bottom. The table below lists every state with a link to its county-level detail.
Frequently asked questions about First-Line Supervisors of Personal Service Workers
What is the national median wage for First-Line Supervisors of Personal Service Workers?
BLS lists a national median annual wage of $48,590. Across the states covered here the average local median ranges from $56,372 to $56,767.
Which state pays First-Line Supervisors of Personal Service Workers the most?
New York, with an employment-weighted average local median wage of $56,767. New Jersey is next at $56,372.
What is the job outlook for First-Line Supervisors of Personal Service Workers?
BLS projects employment to grow by 6.3% between 2025 and 2035, compared with 3.5% for all occupations, with about 12,000 openings a year.
What education do First-Line Supervisors of Personal Service Workers need?
The typical entry-level education is high school diploma or equivalent, with work experience in a related occupation of less than 5 years, according to BLS.