What Customer Service Representatives earn in Livingston County, NY
The median pay for Customer Service Representatives in Livingston County, NY is $44,740 per year, which works out to $21.51 per hour. The figure comes from the Bureau of Labor Statistics wage survey for the Rochester, NY metropolitan area, the labor market that Livingston County, NY belongs to. Half of the workers in this occupation earn more than the median and half earn less, which makes it a sturdier yardstick than an average that a few very high earners can pull upward.
The mean wage is $46,630, which is 4.2% above the median, a sign that a group of high earners lifts the average. The survey counts about 9,290 people working in this occupation across the Rochester, NY metropolitan area, so the estimate rests on a substantial pool of workers. Livingston County, NY has roughly 61,498 residents, according to the population figures used by the rent data.
The salary range, from entry level to top earners
Pay for Customer Service Representatives in the Rochester, NY metropolitan area is not one number. The lowest-paid tenth of workers earn up to $35,040 a year ($16.85 an hour), while the highest-paid tenth earn $60,930 or more ($29.29 an hour). That is a gap of $25,890 between the bottom and the top of the scale. The middle half of workers falls between $37,770 at the 25th percentile and $49,830 at the 75th percentile. A top-tier earner makes 1.7 times what someone at the bottom makes, so experience, certification and employer all matter.
What the hourly rate looks like
Employers quote this occupation by the hour or by the year, so here are both: $21.51 an hour or $44,740 a year at the median for Livingston County, NY. Before any deductions, that is $3,728 a month, $1,721 every two weeks and $860 each week. After taxes the same job pays $17.41 per hour of take-home income, which is the number that actually has to cover rent and groceries.
About this occupation: Customer Service Representatives
The U.S. Department of Labor's O*NET database describes the work of Customer Service Representatives this way: "Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support."
Core tasks recorded by O*NET include: "Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken"; "Check to ensure that appropriate changes were made to resolve customers' problems"; "Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments"; "Refer unresolved customer grievances to designated departments for further investigation".
Job outlook for Customer Service Representatives
The Bureau of Labor Statistics projects national employment in this occupation to shrink from 2,666,000 jobs in 2025 to 2,524,100 in 2035, a change of -5.3%, slower than the 3.5% projected for all occupations. The projection counts 289,500 openings a year on average, including positions created by growth and positions left by workers who retire or move to another occupation; that equals 10.9% of current employment each year.
Typical entry-level education: high school diploma or equivalent. Typical on-the-job training to reach competency: short-term on-the-job training. BLS lists a national median annual wage of $44,770 for this occupation; the Livingston County, NY median of $44,740 is 0.1% below it.
How pay in Livingston County, NY compares
Compared with the New York average
Pay in Livingston County, NY runs $3,594 below the New York average of $48,334, a gap of 7.4%. A worker who moved to a better-paying part of New York would, on paper, gain that difference before taxes. Within New York, the highest median we track for this job is $49,590 in Kings County, NY.
Compared with the national average
The national employment-weighted average for Customer Service Representatives is $44,022 across the contiguous United States. At $44,740, Livingston County, NY pays $718 more, which is 1.6% above that benchmark. Keep in mind that a higher salary only helps if living costs do not rise faster, which is why the cost sections below matter as much as the headline number.
Where this job ranks in Livingston County, NY
Among the 514 occupations with published wages in Livingston County, NY, Customer Service Representatives ranks number 412 by median pay, ahead of about 20% of them. The best-paying occupation we track here is General and Operations Managers at $103,690 a year, which is $58,950 more than the median for Customer Service Representatives.
From gross pay to take-home pay
Three separate tax bills sit between the gross salary and the bank account: federal income tax, FICA, and state income tax. For Customer Service Representatives earning the Livingston County, NY median of $44,740, they add up to $8,519. The result is $36,221 of take-home pay a year ($3,018 a month), based on a single filer using the standard deduction.
Put another way, of every $100 earned, about $19 goes to taxes and $81 reaches the paycheck. The overall effective tax rate is 19.0%.
Federal income tax
After the $15,750 standard deduction, taxable income is $28,990. Federal brackets are marginal, so only the slice of income above each threshold is taxed at the higher rate; the last dollars of this salary fall in the 12% bracket. The resulting federal income tax is $3,240, an effective 7.2% of gross pay, well below the 12% marginal rate because the lower brackets are cheaper.
Social Security and Medicare (FICA)
Payroll taxes are a flat percentage of wages. Social Security takes 6.2% up to a wage base of $176,100, which costs $2,774 on this salary. Medicare takes 1.45%, or $649. FICA totals $3,423, which is 7.6% of gross pay.
State income tax in New York
New York income tax on this salary is $1,856 a year, or 4.1% of gross pay, after the state's own deductions and exemptions are applied. That is 57% of the federal income tax bill, and it comes out to $155 a month. Local taxes such as county or city income taxes are not included, so a few jurisdictions may withhold slightly more.
A cross-check with IRS data for Livingston County, NY
IRS Statistics of Income data for Livingston County, NY show an average adjusted gross income of $73,769 per return and an average effective federal income tax rate of 10.7% across all filers. Filers in the $25,000 to under $50,000 bracket, where this salary falls, paid an average of 5.1%, compared with the 7.2% estimated here for a single filer taking the standard deduction. Gaps between the two reflect filing status, dependents, credits and other income, none of which a single-person wage estimate includes.
Cost of living in Livingston County, NY
Take-home pay only means something next to what life costs. We price four basics for one adult in Livingston County, NY: a one-bedroom apartment, food, home energy and gasoline. All of them are converted to annual figures first, then compared with the $36,221 of take-home pay.
Rent
Housing is the largest line in most budgets. For Livingston County, NY, HUD sets the Fair Market Rent for a one-bedroom unit at $1,131 a month ($13,572 a year), and at $1,416 for two bedrooms. For Customer Service Representatives, a one-bedroom absorbs 37.5% of take-home pay and 30.3% of gross pay.
Food
The USDA Thrifty Food Plan (August 2026) puts the cost of a nutritious home-cooked diet for an adult at about $3,436 a year, which is $286 a month or $66.07 a week. That equals 7.7% of gross pay for Customer Service Representatives in Livingston County, NY. It is a thrifty budget with no restaurant meals, so treat it as a floor.
Energy and gasoline
Using New York residential prices from the Energy Information Administration and national household averages for consumption, electricity costs about $2,581 a year and other home energy such as natural gas about $653, for $3,235 in total. Gasoline in New York averages $3.17 per gallon; at about 463 gallons a year (11,106 miles at 24 miles per gallon) fuel adds $1,467.
What is left over
Rent, food, energy and gasoline cost $21,709 a year in Livingston County, NY. Subtract that from $36,221 of take-home pay and $14,512 remains, which is $1,209 a month of breathing room. That margin equals 32.4% of gross pay, a comfortable cushion by common budgeting rules.
Local housing and commute data for Livingston County, NY
The budget above covers rent, food, energy and gasoline. Three more local facts shape what a paycheck buys in Livingston County, NY: property taxes, housing prices and the daily commute. The figures below are exact U.S. Census Bureau American Community Survey 2020-2024 5-year estimates for Livingston County, NY, set beside the New York and national medians.
Property taxes in Livingston County, NY
Homeowners in Livingston County, NY pay a median of $4,286 a year in real estate taxes, 35% below the New York median of $6,582 and 37% above the U.S. median of $3,119. Against a median home value of $174,600, the median tax bill is 2.45% of that value (the ratio of the two county medians). For a worker paid the local Customer Service Representatives median of $44,740, a tax bill of that size would equal 9.6% of gross pay, which matters for anyone planning to buy rather than rent.
Rents, home prices and household income in Livingston County, NY
Renters in Livingston County, NY pay a median gross rent of $931 a month in the Census survey, 43% below the New York median of $1,621. HUD's Fair Market Rent for a one-bedroom apartment, which this site uses in the budget, is $1,131 a month; the two measures differ because the Census figure covers units of every size that renters already occupy, while the HUD figure is a one-bedroom benchmark. The median value of an owner-occupied home is $174,600, 59% below the New York median of $423,800. Median household income is $74,001, 14% below the New York median of $85,974, so a year of one-bedroom Fair Market Rent equals 18.3% of that income.
Commuting in Livingston County, NY
Workers in Livingston County, NY who travel to a workplace spend an average of 25.1 minutes each way, 23% below the New York average of 32.6. For someone who commutes five days a week, that is 4.2 hours of round-trip travel every week, a cost the budget does not price. 8.6% of workers in Livingston County, NY work from home, compared with 15.1% nationally, which removes the commute for them.
Can Customer Service Representatives afford to live in Livingston County, NY?
The 30% rent guideline
A common rule of thumb says rent should stay under 30% of gross income. For a gross salary of $44,740 that ceiling is $1,119 a month. The one-bedroom Fair Market Rent of $1,131 is $13 over it, so rent breaks the guideline. Put as a wage, covering a one-bedroom at the 30% guideline takes $21.75 an hour; the median for Customer Service Representatives is $21.51, which is 1% below that mark. Another way to see it: at $17.41 of take-home pay an hour, a one-bedroom takes about 15.0 working hours every week.
Splitting a two-bedroom
Sharing a two-bedroom at $1,416 a month means $708 each. Compared with renting a one-bedroom alone, that saves $5,076 a year. With a roommate, the yearly margin after the basics becomes $19,588.
How fast you can save
At $1,209 a month of margin, building a $10,000 emergency fund would take about 9 months. Setting aside half of the margin stretches the same goal to about 18 months. These figures ignore interest, raises and any spending beyond the four basics.
Frequently asked questions about Customer Service Representatives pay in Livingston County, NY
How much do Customer Service Representatives make per hour in Livingston County, NY?
The median is $21.51 per hour, based on $44,740 a year over 2,080 hours. Hourly pay runs from about $16.85 at the 10th percentile to $29.29 at the 90th percentile.
How much do Customer Service Representatives take home after taxes in Livingston County, NY?
After federal income tax, FICA and state income tax, the median salary of $44,740 becomes $36,221 a year. That is $3,018 a month, $1,393 every two weeks or $697 a week.
How much tax do Customer Service Representatives pay in Livingston County, NY?
Total taxes are $8,519 a year, an effective rate of 19.0%: $3,240 federal income tax, $3,423 FICA and $1,856 New York income tax.
Do Customer Service Representatives earn more in Livingston County, NY than elsewhere in New York?
No. The local median of $44,740 is -7.4% versus the New York average of $48,334, a difference of $3,594 a year.
Can Customer Service Representatives afford a one-bedroom apartment in Livingston County, NY?
A one-bedroom costs $1,131 a month against take-home pay of $3,018, which is 37.5% of take-home pay. That does not meet the 30%-of-gross guideline, which allows up to $1,119 a month.
What is the monthly budget margin for Customer Service Representatives in Livingston County, NY?
About $1,209 a month ($14,512 a year) remains after a one-bedroom apartment, food, home energy and gasoline, which together cost $21,709 a year.
What hourly wage covers a one-bedroom in Livingston County, NY at the 30% guideline?
$21.75 an hour for a full-time schedule, calculated as the $13,572 annual rent divided by 0.30 and by 2,080 hours. The median for Customer Service Representatives is $21.51.
How we calculated these numbers
Wages are May 2025 medians from the Bureau of Labor Statistics Occupational Employment and Wage Statistics survey for the Rochester, NY metropolitan area; hourly-only values are annualized at 2,080 hours. Rents are HUD Fair Market Rents, food costs come from the USDA Thrifty Food Plan, and energy prices come from the Energy Information Administration. County-level tax statistics come from the IRS Statistics of Income.
Taxes use tax-year 2025 federal brackets, FICA rates and the New York rules for a single filer with wage income only. Figures are estimates for planning and comparison, not tax or financial advice, and they exclude local income taxes, benefits, retirement contributions and individual circumstances.