What First-Line Supervisors of Gambling Services Workers do
The U.S. Department of Labor's O*NET database describes the work of First-Line Supervisors of Gambling Services Workers this way: "Directly supervise and coordinate activities of workers in assigned gambling areas. May circulate among tables, observe operations, and ensure that stations and games are covered for each shift. May verify and pay off jackpots. May reset slot machines after payoffs and make repairs or adjustments to slot machines or recommend removal of slot machines for repair. May plan and organize activities and services for guests in hotels/casinos."
The core tasks O*NET records for this occupation include: "Monitor game operations to ensure that house rules are followed, that tribal, state, and federal regulations are adhered to, and that employees provide prompt and courteous service"; "Respond to and resolve patrons' complaints"; "Observe gamblers' behavior for signs of cheating, such as marking, switching, or counting cards, and notify security staff of suspected cheating"; "Perform minor repairs or make adjustments to slot machines, resolving problems such as machine tilts and coin jams"; "Monitor payment of hand-delivered jackpots to ensure promptness".
Education, experience and training
According to the BLS Employment Projections, the typical education needed to enter this occupation is high school diploma or equivalent. Work experience in a related occupation is typically less than 5 years.
Job outlook for First-Line Supervisors of Gambling Services Workers
The Bureau of Labor Statistics counted 27,200 jobs in this occupation in 2025 and projects 28,100 in 2035, an increase of 900 jobs (+3.5%). That matches the 3.5% projected for all occupations.
About 2,600 openings a year are projected on average, counting both new positions and positions vacated by workers who retire or switch occupations. Relative to today's employment that is 9.6% a year, against 10.3% for all occupations. BLS lists a national median annual wage of $63,820, compared with $50,980 for all occupations.
Where First-Line Supervisors of Gambling Services Workers earn the most
Published data currently covers Nevada, where the employment-weighted average of local median wages is $65,692. More states are added as pages are published.
Occupations related to First-Line Supervisors of Gambling Services Workers
First-Line Supervisors of Entertainment and Recreation Workers, Except Gambling Services belong to the same detailed SOC group. Other occupations in the same SOC minor group (39-1000) include First-Line Supervisors of Personal Service Workers.
Frequently asked questions about First-Line Supervisors of Gambling Services Workers
What is the national median wage for First-Line Supervisors of Gambling Services Workers?
BLS lists a national median annual wage of $63,820.
What is the job outlook for First-Line Supervisors of Gambling Services Workers?
BLS projects employment to grow by 3.5% between 2025 and 2035, compared with 3.5% for all occupations, with about 2,600 openings a year.
What education do First-Line Supervisors of Gambling Services Workers need?
The typical entry-level education is high school diploma or equivalent, with work experience in a related occupation of less than 5 years, according to BLS.